The Future is Unstructured: Introducing Unstructured Data Monitoring for the Gen AI Era

Organizations have traditionally focused on structured data because it was the only type of data that could be reliably analyzed and monitored. Yet, with enterprises rapidly adopting Gen AI, a critical gap remains: more than 80% of enterprise data is unstructured, and almost none of it is monitored for quality or consistency. 

Structured data has long told us what is happening in the business, but unstructured data reveals the why behind KPIs, organizational metrics, and critical decisions. Imagine the difference between merely tracking NPS scores versus understanding the nuanced customer feedback behind those scores. The real value isn’t in the numbers alone; it’s in the stories they tell.

These valuable insights are hidden within PDFs, call transcripts, support tickets, legal contracts, internal communications, and product manuals. These documents feed everything from AI-driven customer interactions to executive dashboards but often contain serious quality issues such as:

• Outdated or contradictory content 
• Personally identifiable information (PII) 
• Abusive or inappropriate language 
• Duplicate or incomplete content
• Inaccurate or low-quality writing

Today, Anomalo is proud to launch the industry’s first platform for deep data quality monitoring specifically designed for unstructured data. Now, enterprises gain full visibility and control over the content that powers their AI initiatives. With advanced tools to analyze unstructured data at scale, Anomalo enables organizations to access both the signal and the story.

Introducing Anomalo’s Unstructured Data Monitoring

This release marks Anomalo’s latest addition to a product range aimed at enabling complete data trust across all data formats. Anomalo’s Unstructured Data Monitoring brings enterprise-grade data quality assurance to massive datasets powering Gen AI. Our platform not only helps you monitor your data for quality issues but, for the first time, enables enterprises to leverage the rich stories within that data at scale:

• Identify and fix issues: Automatically clean datasets, removing PII, outdated documents, and problematic content.
• Extract insights: Identify emerging trends, analyze sentiment, and cluster feedback by themes to uncover valuable stories.
• Structure and curate: Create structured datasets and shareable reports from previously inaccessible content.

Whether you’re refining call logs, scanning legal documents for compliance risks, or preparing datasets for retrieval-augmented generation (RAG), Anomalo ensures your unstructured data is trustworthy, scalable, and secure.

Anomalo’s Unstructured Data Monitoring can analyze hundreds of thousands of documents at once, delivering clean AI model inputs and actionable insights continuously.

Over the last several quarters, we’ve partnered with a handful of Fortune 500 enterprises and global businesses to rigorously refine our solution.. Here are two of my favorite (and most commonly requested!) use cases from enterprise data leaders:

Use Case Spotlight: Clean Gen AI Inputs for Customer Support

Today’s AI-driven customer support demands trusted, accurate training data. For our Fortune 500 financial services partner, ensuring their Gen AI chatbots never learn from outdated or inappropriate data was crucial. With Anomalo, enterprises can confidently:

• Ensure compliance by eliminating PII and toxic language
• Maintain accuracy by removing duplicates or contradictions
• Improve clarity by addressing confusing or low-quality content

This leads to more accurate AI responses and fewer escalations, freeing support teams for high-value tasks. Here’s how that works:

Use Case Spotlight: Extract Revenue Insights from Untapped Documents 

Enterprises often struggle to leverage the vast amounts of unstructured customer feedback hidden in surveys, support tickets, social media, and reviews. Because this data is unstructured, traditional BI tools can’t analyze it and manual approaches simply don’t scale. Imagine being tasked as the Data Analyst on the team to sift through hundreds of thousands of customer reviews! At a beloved American restaurant brand that serves over 4 million customers daily nationwide, this was exactly the problem they needed to solve.

Anomalo turns that mountain into a mine, so that teams can:

• Automatically identify trends and customer sentiment
• Filter insights by product, region, or tone
• Schedule reports and proactively alert teams to critical signals

What used to take a quarter of data analyst work can now be done in mere minutes, set on any frequency or reporting schedule you’d like. Here’s how that works:

Put Unstructured Data to Work with Anomalo Workflows

Most tools stop at identifying issues in your data. Anomalo does more than monitor—it actively helps you leverage unstructured data. Teams can automate high-impact tasks like generating monthly customer support summaries, pinpointing product enhancement opportunities, and identifying top resolution methods. Unlike other solutions limited by scale, Anomalo effortlessly analyzes tens of thousands of documents per run, specifically built for enterprise volumes.

Creating a custom Anomalo Workflow is easy, and can be done with natural language.

Gen AI-Ready Across the Enterprise, Finally

If your enterprise’s AI roadmap includes internal search, RAG pipelines, autonomous agents, or customer support AI, your unstructured data is no longer a black box. Anomalo’s unstructured capabilities are uniquely designed for enterprise complexity:

• Deployment Flexibility: Fully managed SaaS or within your own VPC
• Compliance: SOC 2, HIPAA, and GDPR compliant
• Seamless Integration: Supports Amazon Bedrock, Microsoft Azure, Google Vertex AI, Snowflake Cortex AI, Databricks, and more
• No-Code: Empowering business and data teams to configure workflows independently, without engineering bottlenecks

Ready to unlock the full potential of your unstructured data? Request a demo today: Anomalo’s Unstructured Data Monitoring is now generally available.

We can’t wait to help you harness the power of unstructured data.